Tax-exempt customers
If your purchase qualifies for a sales-tax exemption, request a review before placing your order. Our team reviews requests at ecommerce.us@tytan.com.
Submitting a request does not automatically remove tax. Please wait for our approval email before checking out.
1. Gather your documents
Provide the applicable resale or tax-exemption certificate(s), completed and signed where required. Documentation must cover the purchaser, purchase and shipping jurisdiction for which you are requesting exemption.
When the certificate asks for the seller's name, use Selena USA, Inc. (TYTAN Professional).
2. Email your request
Include the following so we can match your request to the correct customer record:
- Legal business or organization name and contact name.
- The email address you will use at checkout or on your customer account.
- Business address and the shipping address(es) and state(s) covered by your request.
- The exemption type and certificate expiration date, if applicable.
- Your completed certificate(s) or supporting documentation as attachments.
This opens your email app with a request template. Attach your documents before sending. If you use webmail, email ecommerce.us@tytan.com with the subject TYTAN tax-exemption review request and the information above.
3. Wait for review, then order
We will review your documentation and email you if additional information is needed or when the review is complete. If approved, we will confirm the applicable exemption and any ordering instructions.
Use the same email address at checkout as the customer record we approved. Approval applies only to qualifying purchases and jurisdictions covered by the accepted documentation. If your checkout still shows tax, contact us before paying so we can review the order.
Changes or existing orders
If your business details, shipping jurisdictions or exemption status change, or a certificate expires, send updated documentation before placing another exempt order.
For a request involving an order already placed, include your order number so our team can review the available options.